FAQ

How can I order?

To order an article from the catalog of Artastate you need to add the chosen from you product in the basket. You can do that by pressing the button Buy Now. After that you need to visit the basket page by pressing on the basket icon in the top right corner of your screen and finish the steps to finalizing your purchase. You need to enter your name and address for delivery ect. You will be asked to pay for your purchase.

 

How can I pay for my purchase?

We work with two main methods for payment.

1. PayPal or Express PayPal Gateway - 100% Secured and proceeded by PayPal Inc.

2. Credit Card (Master Card, American Express, Visa etc.) - All transactions are controlled from a company for online payment 2Checkout. It is important to state that we have no access to your financial information, that is all taken care of 2Checkout they are navigating the payments and the transactions. After you have been invited to pay and you choose “Paying with Credit card” you will be redirected towards 2Checkout website to finalize the purchase.

Optional: Direct Bank Transfer – in some cases when our clients ask us to give bank account where they can personally order the sum for the purchase. It is important to explain that this way of payment is only possible after direct contact and understanding with one of our team members working in “Sales”. The fastest way to get in contact with us is to feel in our online contact form, which you can find on our web site or you can e-mail us on: sales@artastate.com

 

Can I get advantage of combine postage?

If you order more than one article in the time lapse of 24 hours - they will be raped and send to you with a combined postage.

 

How much time will it take to receive my purchase?

How much time will it take for your item to arrive, depends on the final destination.

The Digital products (digital images) are send to your email not later than an hour after you paid for it.

Paintings, icons and prints will send to you via International Tracked Priority Airmail with a tracking number so you can track your package. It takes:

• 3-5 business days for Europe

• 10-20 business days for USA

• 12-24  days for Rest of World

 

In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.

We ship from the European Union. Buyers are responsible for any customs duties if applicable for orders outside EU. Import duties, taxes and charges are the buyer’s responsibility.